Alaska Air Teams Up with PC Helps for Innovative iPhone Support Partnership
Apple's iPhone is quickly becoming accepted as a legitimate business tool, and Alaska Air recognized the need to offer its workers support for the devices. It chose to hire the industry leader in mobile device support, PC Helps of Philadelphia.


PHILADELPHIA, PA, December 26, 2009 /24-7PressRelease/ -- Recognizing the need for mobile device/iPhone assistance, Alaska Air has chosen to selectively outsource the support of iPhones to PC Helps Support, LLC, the premier provider of innovative software support for more than 25 percent of the Fortune 500.

Alaska Airlines, a subsidiary of Alaska Air Group (NYSE: ALK), serves more than 60 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. The company traces its roots back to 1932, when a resourceful Indiana transplant named Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay. Today, the airline carries 17 million customers a year.

Additionally, the company has won numerous awards, including: highest in customer satisfaction among traditional carriers in North America, 2009, from J.D. Power and Associates; Best Domestic Carrier 2005 from Conde Nast Business Traveler magazine; and one of the top 100 companies to work for in Washington State, 2009, from Seattle Business Magazine.

That pioneering business style is what led Alaska Air to select PC Helps to provide support for its 13,000 employees using iPhones and other mobile devices. By calling a dedicated toll-free number, the company's knowledge workers will receive expert-level support from certified computer consultants, who will answer within two rings and resolve the issue, letting Alaska Air's employees get back to their daily activities.

About PC Helps Support
PC Helps provides support to 4 million corporate end-users across North America. Certified computer consultants are available 24 hours a day, 7 days a week to provide support on more than 160 software and mobile applications. The company's forward-thinking approach to iPhone and mobile device support was recently featured in Computerworld magazine article; visit www.pchelps.com/html/iPhone_article.htm to read the article. PC Helps can be found on the web at www.pchelps.com or reached via telephone at 1-800-HELP-412.

Media Contact
Stephanie Maurer
Director of Marketing
PC Helps Support, LLC
(610) 668-3516
stephanie.maurer [at] pchelps [dot] com

About PC Helps Support LLC

PC Helps Support LLC is the leading provider of remote desktop application software support services for the Fortune 1000. We work in partnership with clients' IT departments as both a help desk support enhancement and a remote training department for desktop application software.

Our desktop application support service is simple to set up, available to your employees 24x7, and will unburden your help desk so they can focus on mission-critical IT projects.

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Press Release Contact Information:

Jen Darr
PC Helps Support LLC
sr. productivity analyst
One Bala Plaza, Suite 434
Bala Cynwyd, Pennsylvania
United States of America 19004
Voice: 610-668-3516
Website: Visit Our Website